We offer complimentary shipping within Canada and the contiguous United States (48 states).
Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, and remote destinations. Any additional charges will be communicated before your order is processed.
Customs duties, import taxes, and other fees imposed by the destination country, if applicable, are the buyer’s responsibility.
Original artworks are traditionally mounted with silk damask borders and shipped without glass or rigid frames. Each piece is carefully protected, rolled, and packaged in a sturdy mailing tube for safe transportation.
Each BC Jade Worry Stone is individually packaged with care to protect its natural surface and finish during transportation.
Tracking information will be provided when available.
Each original ink painting and calligraphy piece is a unique, one-of-a-kind artwork. All sales are considered final, except where returns or remedies are required by applicable law.
Each BC Jade Worry Stone is individually selected and finished. Natural variations in colour, texture, and mineral patterns are inherent characteristics of genuine nephrite jade and are not considered defects.
Returns for change of mind are generally not accepted, subject to applicable consumer protection laws.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery, whenever possible.
Include your order number, photographs of the item, and its original packaging. Please retain all packaging materials until the issue has been reviewed.
We will assess the situation and arrange an appropriate resolution in accordance with applicable law.
For special packaging, alterations, repairs, or other requests, please contact us in advance. Additional charges may apply.
Tracking information will be provided when available.
